Travel Reservations Consultant
Antipodes Travel is a well-established Dunedin-based Travel agency committed to providing memorable and seamless travel experiences to our clients across New Zealand, Australia, and the Pacific Islands.
POSITION OVERVIEW:
You will be responsible for assisting our Travel Consultants in booking their client’s travel arrangements. This role involves providing accurate information and efficient booking services to ensure our clients have a memorable and stress-free travel experience.
The successful applicant would be joining a small office environment in central Dunedin of primarily French Speaking employees (bilingual). Notions of French would be a bonus, however, should the candidate not have command of the language, an outgoing personality would be of help.
KEY RESPONSABILITIES:
- Make and confirm travel reservations, including accommodation, car rentals, ferries, and activities, using our reservation systems and tools.
- Collaborate with team members to ensure accurate and up-to-date information about bookings and suppliers’ payments.
- Handle any changes or modifications to existing travel bookings, including cancellations and rebooking requests.
- Provide exceptional customer service by addressing client concerns, resolving issues, and maintaining a positive and professional attitude.
- Upload rates in our booking system.
QUALIFICATIONS:
- Previous experience in a travel-related role.
- Strong communication skills, both written and verbal.
- Notions of the French language is a plus.
- Strong organizational skills and attention to detail to manage multiple client reservations simultaneously and to handle financial transactions.
- Proficiency in using Microsoft Office suite.
- Experience with computer systems requiring data entry.
- Experience with the Tourism Software Tourwriter would be preferred but not essential (training can be provided).
- Ability to work independently as well as within a multilingual team environment.
BENEFITS:
- Competitive hourly wage based on experience.
- Flexible working hours from Monday to Friday.
- Employee discounts on some travel services.
- Free chocolate!
Full time position, 35-40 hours per week from Monday to Friday.
Starting date: mid-December 2024 or early January 2025. Potential training early December.
Applicants must have the right to work in New Zealand for an extended time.
APPLICATION DETAILS:
- Send your CV and cover letter to: team@antipodes-travel.com before 28/11/2024 or apply online here